Case Study: Intertours streamlines scheduling and boosts collaboration with Microsoft Dynamics 365

Travel agency streamlines scheduling and improves collaboration with cloud productivity and booking tools

Intertours is a small Offenbach‑based travel agency that outgrew its paper‑based processes as bookings and projects increased. With manual accounts, phone‑based scheduling, and limited in‑house IT, the company faced time‑consuming administration, poor collaboration, and difficulty scaling operations.

Partnering with Aluxo, Intertours moved to Microsoft cloud tools—Office 365 (Outlook, Teams, Bookings) and Dynamics 365—to automate scheduling, centralize customer data, and enable real‑time collaboration. The result: faster communication, fewer phone calls, automated confirmations and reminders, reduced admin time and costs, and more time for staff to focus on serving customers.

Intertours

Marc Will

Chief Executive Officer