Case Study: The Donkey Sanctuary achieves unified, user-friendly animal management with Microsoft Dynamics 365

The Donkey Sanctuary - Customer Case Study

The Donkey Sanctuary is a UK-based equine charity that cares for donkeys and mules worldwide. Facing a complex, hard-to-use database that couldn’t capture their unique veterinary, re‑homing and welfare processes, they needed a flexible, user-friendly animal management system to record and act on large volumes of animal data.

Partnering with Chorus, they built a bespoke “donkey management system” on Microsoft Dynamics 365 with custom interfaces for rapid data entry, tailored process flows and milestone timelines. The result is a single, easy-to-use platform that standardises checks, speeds data entry, gives a complete history for each animal, and delivers better staff adoption and ongoing support so the charity can focus on its mission.

The Donkey Sanctuary

Sarah Tulloch

Animal Management Systems Manager