Case Study: Shakey's Pizza achieves seamless guest experiences and scalable ordering with Microsoft Dynamics 365

The digital transformation recipe behind fun, family and pizza perfection at Shakey’s

Shakey’s is a long‑standing Filipino family pizza chain with 184 outlets nationwide that prides itself on a “Fun, Family, Pizza” guest-first experience. Facing the need to modernize back‑end systems and reliably support peak demand (online orders, table and kitchen management, inventory and accounting) without disrupting the casual dining experience, the company embarked on a digital transformation.

Shakey’s moved core operations to Microsoft Dynamics AX running on Microsoft Azure to create an integrated, scalable platform with better analytics and data management. The cloud solution improved operational visibility and planning, handled traffic spikes (e.g., holiday order surges) without crashes, and enabled more reliable online and delivery experiences—helping the brand deliver smoother, faster service and a more consistent guest experience.

Shakey's Pizza

Mauch Franco

Chief Information Officer (CIO)