Case Study: Telia Company simplifies processes and improves customer experience with Microsoft Dynamics 365

Telia simplifies processes, streamlines POS, and improves customer experience with Dynamics 365

Telia Company, Sweden’s largest telecommunications provider, wanted to simplify its IT landscape, streamline inventory and sales processes, and improve the customer experience across its stores and POS terminals. The company was juggling up to 40 applications and looking to connect Microsoft Dynamics 365 with existing SAP systems while making daily work easier for staff.

Telia Company implemented Microsoft Dynamics 365 Commerce, Supply Chain Management, and Finance, along with Power BI, to modernize POS, automate purchase orders, and tighten inventory tracking. Microsoft Dynamics 365 helped Telia cut its number of systems by half, reduce inventory discrepancy costs by several million kronor, and speed up access to information, with staff finding details in half the time and customers benefiting from a faster, more confident shopping experience.

Telia Company

Andreas Ström

Product Owner