Case Study: Sustainability Victoria achieves streamlined stakeholder management and reduced paper waste with Microsoft Dynamics 365

Sustainability Victoria - Customer Case Study

Sustainability Victoria is a Victorian government agency that runs programs to reduce waste and improve energy efficiency across the state. Its processes were hampered by fragmented stakeholder data and manual, paper-based workflows—up to 60% of staff lacked the information they needed and employees spent around 30 minutes per contract printing and hand-delivering documents.

The agency rolled out Microsoft Dynamics CRM Online (integrated with Office 365, SharePoint and Dynamics GP) through an agile, organization-wide deployment. The integrated cloud solution cut duplication and red tape, reduced paper use, improved visibility of stakeholder data across teams, and freed staff to focus on delivering sustainability programs rather than administrative tasks.

Sustainability Victoria

Chris Moon

Information Systems Business Manager