Case Study: Suite Hub streamlines bookings and increases conversions with Microsoft Dynamics 365 Sales and Power Apps

Suite Hub streamlines bookings and increases conversions with Dynamics 365 Sales and Power Apps

Suite Hub, a UK-based business travel platform for serviced accommodations, needed a better way to manage bookings, connect corporate bookers with accommodation providers, and protect sensitive data. The company had been relying on spreadsheets, emails, phone calls, and manually synced databases, which slowed operations and created security risks. To solve this, Suite Hub used Microsoft Dynamics 365 Sales along with Power Pages, Power Apps, and Power Automate.

Microsoft Dynamics 365 helped Suite Hub unify its CRM and booking workflows into one secure platform, automate processes, and improve the experience for both bookers and providers. The result was more than 60 percent greater booking process efficiency and at least a 30 percent increase in booking conversions, with added benefits like faster quoting, automated invoicing, and real-time map-based comparison of accommodation options.

Suite Hub

Gary Moore

Founder and Chief Executive Officer