Case Study: EON Chemical Solution achieves cloud-driven cost savings and sales growth with Microsoft Dynamics 365

Specialty chemical company maximizes cost-effectiveness, sales and productivity

EON Chemical Solution, an Indonesia-based specialty chemical distributor with branches across remote regions, faced rising IT costs and operational friction as it supported 23 on-site servers and a CRM that couldn’t meet the needs of its widely dispersed sales force. The company also struggled to centralize collaboration and respond quickly to Voice of Customer (VOC) issues amid a major market slump.

Working with Microsoft and local integrators, EON moved infrastructure to Azure and implemented Dynamics CRM Online, SharePoint Online and Office 365 (with Yammer). The cloud solution converted costly CAPEX into OPEX, improved CRM flexibility and collaboration, and drove measurable results: 30% higher VOC collection, a 50% positive VOC sentiment rate, steady sales during the slump and continued branch expansion.

EON Chemical Solution

David Waworuntu

President Director