Case Study: Spark achieves a seamless enterprise ERP transformation with Microsoft Dynamics 365

Spark’s big-bang back-office transformation with Dynamics 365

Spark, New Zealand’s largest telecommunications and digital services provider, needed to replace a decades-old ERP system that couldn’t keep up with its Agile operating model or the complexity of a business with more than 5,000 employees and 70+ interfaces. The legacy SAP environment was difficult to use, hard to navigate, and unable to track changing team structures and business processes effectively, so Spark turned to Microsoft Dynamics 365 Finance and Supply Chain Management.

Microsoft Dynamics 365 helped Spark deliver a business-wide ERP transformation in a two-year “big bang” rollout, supported by Microsoft, Infosys, and Tech Mahindra. The new platform improved usability, self-service, and process efficiency, cutting the first month-end financial process from an expected three weeks to eight days, speeding up employee onboarding, and enabling better data-driven decisions, procurement visibility, and faster billing and cash flow.

Spark

Lisa Chapman

Enterprise Automation Lead