Case Study: Quantico Boot LLC achieves automated workflows, faster customer response, and scalable growth with Microsoft Dynamics 365

Small retailer boots competition with transformative cloud services

Quantico Boot LLC, a small family-run footwear retailer founded in 1956 on the Quantico Marine Corps base, faced growing pains from outdated, email-based record keeping and fragmented tools that made order tracking, customer response, and financial processes inefficient. With a small team and customers worldwide, the company needed an easy-to-manage, cloud-first solution to automate workflows, centralize customer and order data, and support future growth.

Quantico Boot adopted Microsoft Dynamics 365 (Business Central, Customer Service, Sales, and Marketing) alongside Office 365 and Yammer, using the Outlook add-in and mobile access to integrate orders, quotes, purchase orders, invoices, and customer interactions. The result: streamlined workflows, faster response times, improved customer service and record keeping, and confidence to scale operations—enabling the company to handle many more orders while preserving its personalized service.

Quantico Boot LLC

Christopher Gates

Business Operations Manager