Case Study: Sunlight Paper achieves streamlined operations and deeper business insights with Microsoft Dynamics 365 Business Central

Singapore tissue supplier streamlines data and gains deeper business insights with Dynamics 365 Business Central

Sunlight Paper, a Singapore tissue manufacturer established in 1977 and a leading supplier to corporate clients, struggled with siloed, largely manual systems that limited visibility and proactive decision-making. Its legacy ERP and paper-based sales and logistics processes left the company with no real-time view of fleet movements, poor delivery planning, slow sales cycles and limited customer insights.

Working with partner ILLUM (9), Sunlight migrated to Microsoft Dynamics 365 Business Central and Microsoft Teams, integrating fleet management into a cloud-based, paperless ecosystem. The change delivered real-time visibility across sales, warehouse, delivery and finance, cutting logistics cycles by 60%, sales cycles by 70%, boosting some process productivity by up to 400% and improving account-closing speed by 60%, leading to on-time deliveries, higher customer satisfaction and accelerated growth opportunities.

Sunlight Paper

Marc Chua

Director