Case Study: Samhall achieves faster, more efficient credit checks with Microsoft Dynamics 365 and Power Platform

Samhall sparks a digital awakening with Microsoft Power Platform

Samhall, the Swedish social enterprise that helps people with disabilities find meaningful employment, faced inefficient legacy processes that slowed operations—especially a manual credit check workflow that created confusion between departments, long response times, and extra work. Using Microsoft Dynamics 365-related tools including Dynamics 365 Sales, Power Apps, and Power Automate, Samhall needed a low-code way to unify data and simplify collaboration.

Microsoft Dynamics 365 helped Samhall implement a custom application that automated credit requests, queued tasks, and sent notifications between teams. The solution was built in just six weeks and cut request time from 20 minutes to 30 seconds, reduced lead times from five days to two, lowered email handling from 30 minutes to five, and eliminated work equivalent to two full-time salaries, while also improving collaboration and sparking broader innovation across the company.

Samhall