Case Study: RED achieves smarter working and faster client engagement with Microsoft Dynamics 365

RED work smarter with Dynamics 365, Skype, Surface & Windows 10

RED, the world’s largest SAP-focused recruitment company (1,000–9,999 employees, UK), needed to improve how staff engaged with clients and candidates, deliver consistent service across international offices, and stay ahead of competitors. Central challenges included fragmented customer information, uneven communications across locations, and the need for a flexible, familiar device platform for a mobile workforce.

RED deployed Dynamics 365 for Customer Service to provide a single 360° view of clients, Skype for Business to standardize high-quality communications, and Windows 10 on Surface devices (including Surface Pro and Surface Hub) to give staff a portable, familiar toolset. The result was faster, more consistent client and candidate interactions, improved collaboration across offices, and an agile anytime/anyplace working environment.

RED

Mark Botros

Chief Information Officer