Case Study: TMJ Contractors achieves 3‑minute CVI turnaround and £50,000 savings with Microsoft Dynamics 365

Premier North West joinery firm transforms way of working with Dynamics 365

TMJ Contractors is a premier joinery firm based in Ashton-under-Lyne serving construction clients across the North West of England. The company relied on a paper-based CVI (Confirmation of Verbal Instruction) process that required two staff to re-enter data and typically took three days to complete, creating administrative bottlenecks and driving a need to modernize its IT systems.

Working with partner Fabric IT, TMJ implemented a custom Dynamics 365 solution deployed in three months with site iPads and training for hundreds of joiners. The system cut CVI turnaround from three days to three minutes, enabled integration with Sage for faster billing, provided a 360° view of clients via the cloud, repurposed two full-time roles saving about £50,000 a year, and materially improved client response and overall efficiency.

TMJ Contractors

Natalie Taylor

Business Development Manager