Case Study: x-kom achieves faster fulfillment and improved service with Microsoft Dynamics 365

Polish e-retailer, x-kom, uplevels service quality using Dynamics 365

x‑kom, a leading Polish retail and e‑commerce group operating the online stores x‑kom, al.to, and Combat with nearly 2,000 employees, faced disconnected internal systems and time-consuming manual processes that slowed time to market and strained its delivery promise. To keep pace with rapid online growth—heightened during the COVID‑19 surge—the company decided to centralize operations and move to the cloud.

Working with partner XPLUS, x‑kom implemented Microsoft Dynamics 365 Finance and Operations and Dynamics 365 Customer Service to create an omnichannel platform that integrates marketplaces and delivery partners and automates order flow. The distribution center sees orders within six minutes, enabling up to 80% of orders placed by 4:00 PM to be delivered the next morning and driving a 27% increase in orders sent year over year, with plans to expand cloud solutions further.

x-kom

Marcel Klaja

Dynamics 365 Specialist