Case Study: Stefczyk Savings Bank boosts customer engagement and operational efficiency with Microsoft Dynamics 365

Polish Bank Maximizes Customer Engagement and Internal Operations

Stefczyk Savings Bank, a leading Polish cooperative with nearly 900,000 clients across 400 branches and about 2,000 employees, set out to compete on service quality rather than price or product. The bank was hampered by nine separate customer‑facing/back‑office applications that fragmented workflows—about 40% of user time was lost switching between systems—making fast, consistent customer service difficult.

Working with IT partner Aplitt and the SKOK Management Society, Stefczyk implemented a single integrated platform based on Microsoft Dynamics CRM and Unified Service Desk. The solution replaced nine apps with one unified agent workspace, automated back‑end data routing, and surfaced the latest customer information at every touchpoint—reclaiming staff time, improving internal efficiency, and driving faster, more consistent customer interactions and higher satisfaction.

Stefczyk Savings Bank

Jarosław Dębowski

Head of Sales