Case Study: Arab American University achieves digital transformation and streamlined finance & procurement with Microsoft Dynamics 365

Pioneering West Bank university embarks on digital transformation journey

Arab American University (AAU) in Jenin, the first private Palestinian university founded in 2000, serves over 9,000 students with a faculty and staff complement of about 700. AAU needed an enterprise-class IT platform after years of growth on separate, locally built finance, procurement and warehousing modules that ran as isolated silos, duplicated data, caused multi-currency mismatches and required extensive manual and paper-based processing—leaving management without reliable, timely financial and operational reports.

After a thorough market evaluation AAU selected Microsoft Dynamics AX and engaged local partner ULTIMIT for a phased implementation across accounts, budgeting, fixed assets, inventory, procurement and P2P workflows. The result is a unified ERP backbone that has nearly eliminated paper, dramatically improved data accuracy and visibility, empowered staff with more stable day-to-day applications, sped up procurement and reconciliation processes, and delivered strong ROI while providing the digital transformation the university sought.

Arab American University

Bahgat Ayasi

President’s Assistant for IT Affairs