Case Study: Phillips Corporation achieves modernized service operations and increased revenue with Microsoft Dynamics 365 Field Service

Phillips Corporation modernizes service operations and increases revenue using Dynamics 365 Field Service

Phillips Corporation, a global seller and servicer of industrial machinery, needed to replace its aging on-premises Microsoft Dynamics setup because manual reporting, scheduling, and parts tracking were slowing service operations and limiting growth. The company wanted a more modern cloud platform, including Microsoft Dynamics 365 Field Service, to better manage technician time, service requests, and workflows across its divisions.

Microsoft Dynamics 365, implemented with support from Velosio, centralized Phillips’ data and modernized service operations with cloud-based Field Service, Sales, and Marketing capabilities. The result was real-time visibility, faster reporting, better scheduling and resource tracking, and improved inventory and order management. Phillips also expanded into new business areas, including robotics, consulting, and training, while increasing operational efficiency and supporting revenue growth.

Phillips

Cliff Reeves

Consultant