Case Study: Lootah Perfumes achieves streamlined retail operations and faster financial reporting with Microsoft Dynamics 365

Perfume retailer Lootah optimizes business operations with Microsoft Dynamics 365

Lootah, the leading perfume retailer in the UAE with 16 stores, specialises in oriental and French perfumes, incense and blended oils. Growth exposed limits in their legacy systems: poor integration between front and back office caused sales reconciliation issues, manual verification and lengthy delays in financial reporting.

Working with Microsoft and local partner Robosoft, Lootah implemented Dynamics 365 (Financials, Procurement, Inventory, Retail across 14 POS, and Power BI) to create a single integrated solution. The rollout improved inventory visibility, streamlined operations, boosted employee productivity and satisfaction, and cut the monthly financial reporting cycle from 8–10 days to just 2.

Lootah Perfumes

Hasmaath K. Parkar

Head of IT