Case Study: Payzone achieves a 40% staff productivity boost and streamlined, scalable payments with Microsoft Dynamics 365

Payzone & ProStrategy – FinTech Scaling - Productivity Through Automation

Payzone Ireland, the country’s largest consumer payments network with over 7,500 retail agents and about 100 employees, provides services from mobile top-ups to tolls and utility payments. Facing an aging finance and operations platform that forced manual data entry, constrained scalability and slowed reporting, Payzone needed a modern, integrated system to support ambitious growth and streamline operations.

Partnering with ProStrategy, Payzone implemented Microsoft Dynamics NAV/Business Central plus Dynamics 365 Sales, Field Service and Customer Service to unify ERP and CRM, automate processes and centralise data. The solution cut weekly billing from a day to three hours, delivered a 40% increase in staff productivity, supported 12 million transactions per month and 3,000 weekly invoices, improved field service and reporting, and enabled faster onboarding of acquired businesses—helping accelerate growth and proving valuable under AIB ownership.

Payzone

Nigel Bell

Chief Financial Officer/Chief Operations Officer