Case Study: Dow University of Health Sciences achieves streamlined administrative workflows and real-time financial reporting with Microsoft Dynamics 365

Pakistan’s Dow University of Health Sciences digitally transforms administrative workflows with Microsoft Dynamics 365

Dow University of Health Sciences (DUHS), a leading public medical university in Karachi, was challenged by growing student numbers and complex, manual administrative workflows that created backlogs, unclear reporting lines, slow financial and inventory visibility, and inefficient HR processes.

Working with Maison Consulting, DUHS implemented Microsoft Dynamics 365 (Finance & Operations and Human Resources) and Microsoft 365, introducing approval hierarchies, real-time cost and payment reconciliation, and Power BI dashboards. The transformation delivered faster, accurate reporting, easier HR updates, greater transactional agility, lower total cost of ownership, and a clearer chain of authority, with plans to extend Dynamics capabilities further.

Dow University of Health Sciences

Syed Sohaib Shams

CIO