Case Study: O2 Slovakia achieves 40% faster activations and paperless, on-the-spot customer service with Microsoft Dynamics 365

O2 offers holistic customer service with Microsoft Surface Pro

O2 Slovakia, a leading mobile network operator, faced inefficient in‑store service as sales consultants and technicians repeatedly moved between desks and customers to process transactions and collect paper contracts, creating delays, queues and service disruptions.

O2 deployed Microsoft Surface Pro devices with Surface Pen and Microsoft 365 so staff can demo products, diagnose issues and complete biometric, paperless contract signing on the spot. The change cut activation time by about 40%, sped up issue resolution, enabled automatic archiving and inventory visibility, and made service delivery faster, more efficient and more sustainable.

O2

Gina Lombardi

Support Specialist of Business Sales