Case Study: Northern Tool + Equipment achieves faster, more reliable delivery with Microsoft Dynamics 365

Northern Tool + Equipment achieves faster delivery by transforming its supply chain infrastructure

Northern Tool + Equipment, a U.S.-based omnichannel retailer and manufacturer with 130 stores, was struggling with a fragmented supply chain that led to long 4–7 day delivery times, limited delivery-date visibility, and lost sales to faster competitors. The company needed a more agile supply chain and turned to Microsoft Dynamics 365 to improve the customer experience and reduce fulfillment delays.

Microsoft Dynamics 365 helped Northern Tool + Equipment unify its supply chain and order management operations with intelligent order management capabilities, giving the company better control, real-time visibility, and more accurate pricing. As a result, Northern Tool + Equipment is achieving faster and more reliable deliveries, reduced lead times, lower shipping and operating costs, and improved efficiency; it is also moving toward committed 1–2 day delivery in some areas and expects higher conversion, stronger customer satisfaction, and more repeat purchases.

Northern Tool + Equipment

Shaun Bunch

Senior Vice President, Supply Chain Operations