Case Study: Northwell Health achieves streamlined patient care and timely discharges with Microsoft Dynamics 365

New York’s largest healthcare provider streamlines patient care processes with Microsoft business applications

Northwell Health, New York State’s largest healthcare provider, faced the twin pressures of shifting from fee‑for‑service to value‑based care and the day‑to‑day complexity of inpatient workflows—especially timely, clinically appropriate discharges. The organization needed a 360° view of patients, better information agility to replace paper and faxes, and processes that reduced length‑of‑stay and readmissions while meeting strict HIPAA and regulatory requirements.

Northwell deployed Dynamics 365 for Customer Service, Microsoft PowerApps (including a clinician‑built daily rounding app), the Common Data Service, Microsoft Flow, Teams, and the Bot Framework to centralize data and automate rounds workflows. The result: faster, more transparent discharge decisions and proactive readmission alerts, reduced developer time spent on compliance, improved clinician collaboration, and a scalable platform that supports AI features and new patient‑engagement apps to lower costs and improve outcomes.

Northwell Health

Vishwanath Anantraman

Chief Information Architect