Case Study: National Housing Company achieves a fully automated smart customer journey with Microsoft Dynamics 365

National Housing Company offers fully automated smart customer journey with Dynamics 365

National Housing Company, a state-owned Saudi real estate developer, needed to improve efficiency and visibility across its customer journey, which relied on time-consuming legacy workflows. To enhance customer support and scale its services, the company used Microsoft Dynamics 365 Customer Service and Dynamics 365 Sales to automate processes from registration through project handover.

Microsoft Dynamics 365 helped National Housing Company centralize and standardize the entire journey, including appointments, QR code site access, feedback, contracts, payment schedules, and handover agreements. The results included a 90% reduction in time spent on bankability follow-up, 80% faster case resolution, a 90% increase in project and construction unit visits, and a 95% improvement in customer satisfaction.

National Housing Company

Eng. Munira Altamimi

Senior Innovator and Business Developer