Case Study: Nagel-Group achieves faster access to internal knowledge with Microsoft Dynamics 365 and Azure OpenAI Service

Nagel-Group embraces a data-driven culture with Microsoft Data, Analytics, and AI solutions

Nagel-Group, an international logistics company with 10,000+ employees, struggled to help staff quickly find relevant internal information amid a growing volume of documents and company knowledge. Employees searching for works agreements, contract terms, or HR policies often had to sift through too many or too few search results, slowing down internal processes. To address this, Nagel-Group adopted Microsoft Dynamics 365-related AI capabilities through its NagelGPT solution, using Microsoft tools to improve access to information.

Microsoft Dynamics 365 helped Nagel-Group implement NagelGPT with Azure OpenAI Service, Microsoft Copilot Studio, Microsoft Teams, Power Automate, and Azure AI Search to deliver semantic search and responses with source references. Employees can now ask open questions in Teams and get automated, context-aware answers faster, improving transparency, standardization, and efficiency. The solution also supports quicker updates for new documents and use cases, helping Nagel-Group respond rapidly to contract changes and better plan transport operations.

Nagel-Group

Jörg Reineke

BI Team Lead