Case Study: Mitra Pinasthika Mustika (MPMulia) achieves up to 96% efficiency gains and seconds‑fast invoicing with Microsoft Dynamics 365

MPMulia Optimizes Microsoft Dynamics AX/CRM Solution, Boosts IT Knowledge with Microsoft

MPMulia, the largest master distributor of Honda motorcycles in Indonesia, coordinates distribution of more than 3,000 motorcycles daily to about 288 dealers and manages 40 retail outlets. After years of ad‑hoc customizations, its legacy ERP could not support growth, lacked end‑to‑end visibility and secure, smooth integrations, and leadership moved to implement Microsoft Dynamics AX and Dynamics CRM to standardize processes and improve supply‑chain transparency.

To accelerate value from the new system, MPMulia engaged Microsoft Premier Support for a full performance review, optimizations, a two‑to‑three‑year service plan, and a Microsoft Dynamics AX IT training program. The work produced seamless integrations, much faster transactions (invoicing reduced from 1–2 hours to 3–5 seconds), up to a 96% efficiency gain, stronger data security, and a more self‑reliant IT team—freeing MPMulia to focus on growth and future analytics.

Mitra Pinasthika Mustika

Justinus Sukotjo

CFO