Case Study: Big Brothers Big Sisters of Canada achieves streamlined case management and safer mentor–child matching with Microsoft Dynamics 365

Microsoft Dynamics helps organization dedicated to children

Big Brothers Big Sisters of Canada, a large national nonprofit that matches mentors with children, faced limitations as its legacy case management system couldn’t adapt to the movement’s evolving needs and unique processes, making it harder for staff to deliver services efficiently while maintaining focus on child safety.

The organization implemented Microsoft Dynamics 365 for Customer Service (Dynamics CRM Online) and Office 365, customizing the platform with a mentor–child matching engine and standardized case-management protocols based on best practices. The solution streamlined workflows, improved matching and case handling, and helped staff work more efficiently while strengthening safeguards for child safety.

Big Brothers Big Sisters of Canada