Case Study: Xenon Arc reduces IT support costs by nearly US$100,000 a year with Microsoft Dynamics 365

Microsoft Dynamics - Customer Case Study

Xenon Arc, a Bellevue-based tech-enabled services firm of about 50 employees that provides advanced distribution solutions for materials and specialty chemicals, was struggling with unreliable, high-maintenance laptops that caused frequent downtime, high support bills (more than US$8,000 a month) and the need to stock spare machines. The poor user experience and extra support workload damaged morale and productivity across the company.

Xenon Arc deployed Microsoft Surface Pro devices companywide (and adopted Office 365) with direct support from the nearby Microsoft Store. The move eliminated onsite spare inventory, cut support labor to nearly zero, freed roughly 20% of server capacity, and reduced costs by nearly US$100,000 a year—while improving employee productivity, mobility, and client coverage.

Xenon Arc

Edward Lux

Chief Technology Officer