Case Study: DTU achieves 90% of its digitization goals and significant cost savings with Microsoft Dynamics 365

Microsoft Dynamics CRM gets DTU’s digitization off to a flying start

DTU (Technical University of Denmark) needed to modernize and digitize a wide range of administrative processes to cope with growing data volumes, higher reporting demands and fragmented systems. The university wanted a flexible, standards-based platform that reduced complexity, avoided prolonged technology debates and let business users configure workflows without heavy coding.

DTU implemented Microsoft Dynamics CRM with SharePoint as an xRM platform to integrate processes, manage structured and unstructured data, and empower staff to work with their own data. The solution rolled out quickly, improved stability and reporting, lowered operating costs, and delivered tangible ROI—savings from the first project covered the CRM investment over four years—supporting use cases from employment workflows to alumni communications and a job-matching portal.

DTU

Egon Loke

Head of Corporate IT Services Department