Case Study: Integreon Discovery Solutions achieves improved productivity and scalable, secure client management with Microsoft Dynamics 365

Microsoft Dynamics CRM drives productivity for professional services company

Integreon Discovery Solutions, a UK‑based professional services firm of about 2,500 staff that provides legal, research, and business support to large law and finance firms, faced IT fragmentation after several acquisitions. Multiple server platforms created security and backup capacity concerns and left the company uncertain about scalability and licensing for fluctuating staffing levels.

Integreon implemented Microsoft Dynamics CRM (Dynamics 365 for Customer Service) online for client information management and Office 365 (with SharePoint and Microsoft consulting support) for email and productivity apps. The consolidated Microsoft stack resolved security, backup, and licensing issues, boosted productivity across the organization, and drew an immediate positive response from associates worldwide.

Integreon Discovery Solutions

Karen Deli

Executive Vice President