Case Study: Silver Chain achieves improved patient safety and real-time in-home care with Microsoft Dynamics 365

Microsoft Dynamics 365 has enabled Silver Chain’s nurses to deliver quality care

Silver Chain is one of Australia’s largest in‑home healthcare providers, delivering essential services to tens of thousands of clients nationally. Rapid growth and a reliance on manual Excel spreadsheets for medical governance and coordination across multiple hospital partners created accuracy, timeliness and safety risks that off‑the‑shelf systems could not address.

Silver Chain implemented a bespoke Microsoft Dynamics 365 solution (Customer Service and Field Service) integrated with its ComCare system and mobile devices to create a single source of truth. The platform provides real‑time patient reporting and alerts to reduce clinical risk, freed nurses from clerical data entry so they can work in the field, and delivered positive internal feedback—positioning the organisation to further leverage data for audits and service improvement.

Silver Chain

Daryl Kroschel

Director Clinical Operations