Case Study: Komputronik Biznes achieves a unified, mobile sales command center with Microsoft Dynamics 365

Microsoft Dynamics 365 and effective sales command center for busy Polish IT integrator

Komputronik Biznes, a Poznań-based IT integrator of about 300 employees, needed a modern CRM to support rapid growth after merging with Movity and to manage complex, geographically distributed teams and industry-specific projects. The company sought tools to aggregate customer data, segment clients, eliminate redundant sales activities across six branches, and give telemarketers and engineers a single source of truth for customer interactions.

Komputronik implemented Microsoft Dynamics 365 for Sales integrated with Office 365, ERP and SharePoint, delivering one-screen, mobile access to customer information, project groups for shared knowledge, and automated sales processes. Rolled out agilely in under a quarter for critical sales functions, the solution improved visibility and coordination, streamlined telemarketing and regional sales, and is already driving broader operational gains across marketing, legal, HR and finance while enabling future expansion.

Komputronik Biznes

Sebastian Pawłowski

Vice-President of the Board