Case Study: Swiftel International achieves remote device management and increased field-service productivity with Microsoft Dynamics 365

Microsoft Cloud delivers productivity boost for telecom leader through next generation field services

Swiftel International, a Kuwaiti telecommunications and electronic payments provider, struggled with limited visibility into device health and field operations. Frequent device malfunctions required time-consuming physical inspections, and blind spots in performance tracking made technician scheduling and logistics inefficient.

Working with partner SurgeTech, Swiftel deployed Microsoft Cloud solutions—Dynamics 365 for Field Service, Azure IoT and Power BI—to enable remote asset monitoring, predictive alerts and cloud-based scheduling. The result was improved field-worker visibility, streamlined scheduling and logistics, higher productivity and lower operating costs through smarter, data-driven decision-making.

Swiftel International

Mohammad Tabbara

General Manager