Case Study: Michael Hill boosts inventory allocation and sales with Microsoft Dynamics 365 Commerce

Michael Hill optimizes inventory allocation and boosts sales with Microsoft Dynamics 365 Commerce

Michael Hill, the Australia-based luxury jeweler, needed a more agile way to manage its global retail operations, inventory, warehousing, and customer fulfillment across nearly 300 stores. To replace its legacy platform and improve in-store service and shipping efficiency, the company turned to Microsoft Dynamics 365 Commerce, along with Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Power Apps.

Microsoft Dynamics 365 helped Michael Hill build a centralized retail operations platform with end-to-end, multichannel capabilities, including ship-from-store, curbside pickup, loyalty management, and store-level apps for merchandising and order status. The result was greater supply chain visibility, faster fulfillment, improved margins, and better customer experiences; Michael Hill also reported reduced shipping hops, more efficient warehouse operations, and stronger economies of scale across its business.

Michael Hill

Matt Keays

Chief Operating Officer