Case Study: Metro Bank achieves rapid, data-driven customer insights and improved service with Microsoft Dynamics 365

Metro Bank - Customer Case Study

Metro Bank, the first new High Street bank in more than a century, launched in London in 2010 and grew rapidly to more than 500,000 customer accounts and 36 stores. That growth created a pressing need for deeper, timely insight into how customers interact across branches, online, mobile and contact centers so the bank could maintain its promise to “surprise and delight” customers with fast, personalized service.

Metro Bank implemented Microsoft Power BI as its single BI solution because it integrated with the existing Microsoft stack and was easy for colleagues to learn and personalize. Power BI powers dashboards for call-center operations, digital-channel analytics, complaint tracking and staffing planning, delivering nightly refreshed, visual insights that help colleagues spot issues early, optimize resources, improve complaint resolution and guide product decisions—resulting in faster, more user-friendly analytics that support better customer service.

Metro Bank

Bruce Rioch

Director, Microsoft Technologies & BI