Case Study: Marc Jacobs achieves centralized AP and cuts invoice processing from 45 to 11 days with Microsoft Dynamics 365

Marc Jacobs modernizes its back office in high style

Marc Jacobs, a global fashion retailer with more than 100 stores and around 5,000 employees, struggled with a decentralized purchasing model that generated over 54,000 invoices a year and onboarded about 50 new vendors weekly. Paper-based processes and scattered invoice routing created administrative bottlenecks, lost or late invoices, limited spend visibility and a lengthy 45‑day average invoice processing time.

To solve this, Marc Jacobs deployed MediusFlow on Microsoft Azure integrated with Microsoft Dynamics AX to centralize and automate accounts payable. The cloud solution was live in 21 days, enabled mobile approvals and automated coding/routing, and delivered immediate impact: 93% of invoices auto-routed, processing time reduced from 45 to 11 days, break-even in under a year, and an expected $150,000 in productivity gains within 12 months.

Marc Jacobs

Regis Litre

Chief Information Officer