Case Study: R-Pharm achieves unified, automated business processes and faster insights with Microsoft Dynamics 365

Leading Russian pharma sector player automates core business processes

R-Pharm, a leading Russian high‑tech pharmaceutical manufacturer with about 3,600 employees, 70 branches across Russia and operations in multiple countries, faced the challenge of centralizing partner and customer relationships and automating logistics, financial and operational processes to boost efficiency and comply with good manufacturing practice.

Working with Navicon, R‑Pharm implemented Microsoft Dynamics AX, Dynamics CRM and Power BI to integrate legacy ERP and multiple data sources into a unified decision‑support system. The solution automated core tasks across Russia and Kazakhstan, supported business processes in over 70 cities, delivered daily BI dashboards to executives, and moved roughly 800 users onto Microsoft systems—accelerating processes, improving product quality and providing a scalable platform for future growth.

R-Pharm

Artur Kochugura

Axapta Project Manager, ERP Systems Implementation and Support Department, IT Directorate