Case Study: KFC Pakistan achieves leaner, faster operations and $3M annual waste reduction with Microsoft Dynamics 365

KFC Pakistan becomes world’s first fast food retailer to adopt Dynamics 365 for back office and front office operations

KFC Pakistan, the nation’s largest quick‑serve restaurant chain, was rapidly outgrowing its legacy systems as it scaled. To gain the agility and customization that off‑the‑shelf ERPs couldn’t provide, KFC Pakistan—working with Microsoft and partner Maison Consulting & Solutions—became the world’s first fast‑food retailer to deploy Dynamics 365 across both back‑ and front‑office operations.

By implementing Dynamics 365 with a custom front‑end and an integrated Kitchen Display System, KFC automated finance and store workflows, cut financial processing time by 35–40%, shortened store closing from four hours to one, and enabled real‑time inventory updates. The rollout boosted staff productivity and customer experience and is expected to reduce wastage by about USD 3 million per year.

KFC Pakistan

Raza Pirbhai

Chief Executive Officer