Case Study: Jean Coutu Group achieves a 21st-century omni-channel retail transformation with Microsoft Dynamics 365

Jean Coutu to deliver 21st century retail experience with Microsoft Dynamics for Retail

Groupe Jean Coutu, a large Canadian pharmacy chain founded in 1969, faced rapid shifts in consumer expectations and online shopping while its legacy retail system neared end-of-life. The company needed an integrated, end-to-end platform to support back office, point-of-sale, supply, warehousing and distribution across its broad franchise network and to enable a seamless omni-channel customer experience.

JCG selected Microsoft Dynamics for Retail (Dynamics AX 2012) to unify headquarters and store operations across more than 410 locations, 2,500 POS terminals and 10,000 devices. The solution delivered mobile POS, streamlined inventory and fulfillment, and online-order/pick-up capabilities, freeing managers to engage customers on the floor, reducing wait times, and providing a flexible platform for ongoing innovation and a 21st-century retail experience.

Jean Coutu Group

Alain Boudreault

Vice President and Chief Information Officer