Case Study: Frette achieves 40% faster month-end closes and unified global operations with Microsoft Dynamics 365

Italian luxury linen retailer smooths out business wrinkles with Microsoft Dynamics 365

Frette, an Italian luxury linen retailer with roughly 300 employees and a global footprint, faced growing pains as it expanded beyond Europe: multiple currencies, languages, and siloed systems across Italy and North America created overlapping inventories, duplicate order entry, and time-consuming reconciliations that slowed finance and merchandising teams. These inefficiencies risked competitiveness and constrained management bandwidth during a period of rapid growth.

Working with Sunrise Technologies, Frette implemented Microsoft Dynamics 365 (Finance and Operations, Retail, Customer Service) and Power BI to unify data, streamline POS and e-commerce, and enable distributed order management. The single system eliminated duplicate processes, cut monthly closing time by about 40% (from ~15 to as few as 8 days), lowered shipping and handling costs, avoided a 30% staffing increase for order entry, improved compliance and mobile access, and supported roughly 20% revenue growth over two years.

Frette

Paolo Fabiocchi

Group Chief Financial Officer