Case Study: KPN Consulting achieves real-time insights, faster resource planning and 1-year IT ROI with Microsoft Dynamics 365

IT consulting firm brings process on par with its external services with Microsoft Dynamics CRM Online

KPN Consulting, the IT consulting arm of Koninklijke KPN in the Netherlands with about 1,000 employees, faced growing pains as it shifted to shorter, specialized contracts. Manual processes, an outdated resource-planning tool, difficult access to client and presales information, and poor forecasting made invoicing, resource allocation and service delivery inefficient and costly.

KPN implemented Microsoft Dynamics CRM Online layered with Assistance Software’s PSA Suite, rolling the solution out to more than 1,000 employees in months. The unified system centralized timesheets, personnel and licensing data, delivered real-time resource visibility and workflows for instant client updates, produced on-the-spot reporting, and improved sales performance—yielding IT ROI in about a year and an expected ~50% reduction in total IT TCO over three years while freeing teams to spend more time with customers.

KPN Consulting

Danny Spee

Director