Case Study: Champion Solutions Group achieves a unified customer view and streamlined collaboration with Microsoft Dynamics 365

IT consultants bolster customer-centric culture by deploying online CRM solution

Champion Solutions Group is a U.S.-based mid-sized IT solutions provider specializing in cloud, virtualization, and data management. As the company scaled, its legacy Oracle Siebel CRM proved location‑dependent, hard to customize, poorly integrated with Outlook and SharePoint, and left customer data siloed—creating a growing gap between marketing and sales and hampering collaboration and responsiveness.

Champion replaced Siebel with Microsoft Dynamics CRM Online integrated with Office 365, Outlook, and SharePoint, migrated ten years of data quickly, and built custom modules and workflows for project management, timekeeping, and lead scoring. The unified, web-accessible system gave every employee a single customer record, improved lead visibility and marketing‑to‑sales handoffs, simplified reporting and administration, increased productivity and responsiveness, and positioned the company to support continued growth.

Champion Solutions Group

Chris Pyle

CEO