Case Study: Mashreq Bank achieves 50%+ increase in digital transactions and accelerated growth with Microsoft Dynamics 365

International banking institution increases growth and market share through digital transformation

Mashreq Bank, a Dubai-based regional leader with international branches, faced a rapid industry shift from branch-centric to digital banking. The bank needed greater mobility for frontline staff, consolidation of multiple customer-facing apps, and stronger email and device security—limitations that its existing tablet devices and security tools could not fully address.

Working with Microsoft, Mashreq deployed Surface Pro devices plus Azure, Dynamics 365, and Microsoft 365 (Windows 10, Teams, Enterprise Mobility + Security, and Office 365 ATP) to create a unified, secure digital workplace. The transformation raised digital transactions to 94%, cut account-opening time to 10 minutes, reduced paper use by 45%, made branch staff roughly three times more effective, and saved about USD 250,000 annually in security costs, while improving customer personalization and accelerating growth.

Mashreq Bank

Ashfaq Bandey

Vice President Human Resources