Case Study: Ingram Micro achieves faster sales quoting and more time for customer engagement with Microsoft Dynamics 365

Ingram Micro frees thousands of hours for sales teams, unlocks new opportunities with automated sales quotes

Ingram Micro, a global technology distributor and services provider, needed to unify scattered customer data and speed up a slow, manual quote process that was taking sales teams up to seven minutes per quote. To improve customer relationships and free salespeople for higher-value work, the company turned to Microsoft Dynamics 365 along with Microsoft Power Platform tools.

Microsoft Dynamics 365 helped Ingram Micro create a 360-degree customer view with Dynamics 365 Customer Insights and Dynamics 365 Sales, while Power Automate, AI Builder, and Azure SQL powered its InstaQuote automation. The solution automatically identifies quote requests in email, extracts details, and drafts quotes, freeing thousands of hours, improving productivity, and uncovering new sales opportunities.

Ingram Micro

Kirk Robinson

Senior Vice President and Chief Country Executive