Case Study: Ép-Gépész Holding Kft. achieves 50% faster customer-care operations and unified sales-service with Microsoft Dynamics 365

Hungarian engineering leader boosts customer care efficiency in the cloud

Ép-Gépész Holding Kft., a Budapest-based supplier of water, gas and heating installations, needed to replace an aging, siloed on-premises customer service system to better connect service and sales, deliver personalized customer experiences, and support future mobile field service capabilities. The company sought a modern, cloud-based platform that could be implemented quickly, be easily extended, and reduce operational errors.

Working with partner Qualysoft, Gépész implemented Microsoft Dynamics 365 for Customer Service (integrated with its existing Dynamics AX environment), creating a unified, customer-centric system. The cloud solution delivered fast time to value, cut time to close customer care operations by 50%, reduced shop-floor errors, improved data sharing across sales and service, and freed staff to focus more on winning new business.

Ép-Gépész Holding Kft.

János Németh

Head of IT Operations