Case Study: Friction Technology Ltd achieves real-time manufacturing insights and streamlined operations with Microsoft Dynamics 365 Business Central

How we gained manufacturing insights with Dynamics 365 Business Central

Friction Technology Ltd is a small UK manufacturer of high‑performance friction pads, rings and sheets for automotive, marine, construction and agriculture sectors that recently doubled in size. The company struggled with an inadequate mix of basic software and spreadsheets, creating manual processes, poor visibility of stock and production stages, and unreliable forecasts—made worse by long 10–12 week supplier lead times.

Working with partner Azzure IT, Friction Technology implemented Microsoft Dynamics 365 Business Central to unify finance, operations and CRM. The solution delivered real‑time reporting, visibility of work stages and machine capacity, better procurement and forecasting, reduced waste, higher productivity and mobile access—boosting competitiveness and freeing the team to focus on innovation and future plans such as AI and automation.

Friction Technology Ltd

Katrina Williams

General Manager