Case Study: Jayman BUILT achieves increased productivity and improved service with Microsoft Dynamics 365

Homebuilder constructs Microsoft Dynamics CRM Online environment for increased productivity, improved service

Jayman BUILT, a Calgary-based homebuilder, relied on Microsoft Dynamics CRM to manage the complex, decision-heavy homebuying process but was constrained by on-premises infrastructure that demanded significant IT administration, regular capital upgrades, and limited remote access. The company sought to reduce infrastructure and licensing costs, give employees flexible cloud access, and provide customers with better visibility into construction progress.

Jayman migrated to Microsoft Dynamics CRM Online, Microsoft Office 365 and Microsoft Azure with help from partner Betach Solutions, and integrated Exchange Online, SharePoint Online and Office 365 ProPlus. The move reduced IT maintenance, improved data access and collaboration, increased responsiveness to customers, and delivered measurable savings—more than US$100 per user annually on productivity software and about $45,000 a year in eliminated third‑party licensing—while enabling plans for a live homebuyer portal (via pavliks.com) and Power BI reporting.

Jayman BUILT

Bryce Godenir

IT/IS Manager