Case Study: Inspira Health Network achieves wow-factor patient service and lower costs with Microsoft Dynamics 365

Health network uses Dynamics 365 to transform care delivery and wow patients

Inspira Health Network, a New Jersey–based provider serving thousands of patients across hospitals, urgent care clinics, and outpatient centers, wanted to stand out by delivering “wow-factor” patient service. To move beyond standard quality care and better understand each patient’s history, habits, needs, and preferences, Inspira partnered with Intraprise Health and adopted Microsoft Dynamics 365 for Customer Service to modernize consumer engagement and bring its call center operations in‑house.

Using an omnichannel Dynamics 365 platform and the MyInspira app, Inspira gave caregivers a 360-degree patient view, streamlined scheduling and referrals, and enabled remote monitoring and personalized communications. The result: higher call-center engagement with low abandonment, increased urgent-care throughput and shorter wait times, more efficient referral patterns, lower costs, improved access and outcomes, and stronger patient loyalty.

Inspira Health Network

Tom Pacek

Chief Information Officer