Case Study: Pet Supplies Plus achieves rapid nationwide store expansion and streamlined operations with Microsoft Dynamics 365

Friendly neighborhood pet store opens hundreds of new locations with the support of Dynamics AX

Pet Supplies Plus, a growing U.S. pet-retail chain with about 300 stores, faced the challenge of supporting aggressive expansion while replacing disparate ERP systems and standardizing operations across locations. Company leaders needed a scalable technology backbone to improve store-level service, reduce operational complexity, and enable faster onboarding as they opened hundreds of new sites.

They implemented Microsoft Dynamics AX (with Azure and Lifecycle Services for deployment) to unify POS and back-office systems. Early deployments have produced happier store employees, faster training times, and standardized data and workflows; the platform also delivers a single system of record, improved business intelligence and reporting, and a more scalable way to roll out new stores—delivering measurable efficiencies and better customer service.

Pet Supplies Plus

Lisa Brown

Director of IT Services