Case Study: First Nations Health Authority achieves faster, streamlined healthcare delivery with Microsoft Dynamics 365

FNHA transforms healthcare delivery with Dynamics 365, speeds nursing functions dramatically

First Nations Health Authority needed to move from paper, spreadsheets, and scattered databases to a consistent, accessible system that could improve patient interactions and support health services across more than 200 First Nations communities in British Columbia, including remote areas. Using Microsoft Dynamics 365 Customer Service and Microsoft Power Platform, the organization set out to standardize workflows and better connect internal and external data.

Microsoft Dynamics 365 helped FNHA launch its “Voices of Our Relations” solution to automate case management and streamline key processes such as nurse daily logs, crisis support, and health benefits operations. The results included real-time data capture, easier reporting, stronger security, and much faster work in some teams—one described processes as moving from five to ten times faster—while improving client interactions and productivity.

First Nations Health Authority

Jeff Gingera

Director of Project Management Office and Business Analysis